Cityworks FAQ

Basic Cityworks Setup Questions.docx

DDOT's asset managment system.

How do I Search for a Service Request by CSR Number (311 Number)?

Search for a Service Request by CSR number

How do I Search for a Service Request by Problem Code?

Search for a Service Request by Problem Code

How do I Search by Service Request Number?

Search for a Service Request by Service Request number

How to Run a Basic Report SR's Submitted to a Division?

Run a basic report: Service Requests submitted to a division

How to Run a Basic Report Work Orders created?

Run a basic report: Work Orders created

Creating a Saved Search

 Adding a Saved Search to Your Inbox

Editing a Saved Search

Printing Service Requests or Work Orders

 Editing a Saved Search

 Cityworks App Settings for iOS

Cityworks App Settings for Android

Coming soon:

• Creating an Inspection from a Service Request

• How do I Search by Date Range